Refund and Returns Policy
At Care of Zindagi, we value our customers and strive to provide high-quality healthcare, personal care, and wellness products. Because our inventory includes personal hygiene, topical skincare, and consumable items, our return policy is designed to ensure both customer satisfaction and strict health and safety standards.
1. Return Eligibility Window
* Customers may request a return or replacement within 30 days of receiving their delivery.
* To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
* The product must remain in its original packaging with all protective seals, tags, and shrink-wrap completely intact.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, leaking, defective, or if you receive the wrong product, we will issue a free replacement or full refund.
* Action Required: You must report the issue within 48 hours of delivery.
* Proof Required: Please email us at info@careofzindagi.com or WhatsApp us at +91 8685881394 with your order number and clear photos/videos showing the damage or the incorrect product received.
3. How to Initiate a Return
1. Contact our customer support team at info@careofzindagi.com or call/WhatsApp +91 8685881394 (Available: 9:00 – 18:00 IST).
2. Provide your Name, Order Number, and the reason for your return.
3. Once our team approves your return request, we will provide you with the return shipping instructions.
4. Return Shipping Costs
* For Damaged/Incorrect Items: Care of Zindagi will cover all return shipping costs or arrange a free reverse pickup (where available).
* For Change of Mind / Voluntary Returns: If you change your mind about an eligible, unopened product, the customer is responsible for booking and paying for the return shipping to our warehouse.
5. Refund Processing Time
* Once your return is received and inspected by our warehouse team, we will send you an email or message to notify you that we have received your item.
* We will also notify you of the approval or rejection of your refund based on the condition of the item.
* If approved, your refund will be processed automatically back to your original method of payment (Credit/Debit Card, Net Banking, UPI) within 5 to 7 business days.
* For Cash on Delivery (COD) orders, our support team will contact you to securely collect your bank account details or UPI ID for a direct transfer.
6. Contact & Return Address
For any questions regarding returns, refunds, or cancellations, please reach out to us at:
* Company Name: Care of Zindagi
* Physical Address: SHOP NO – 364, TRISHALA LITTLE INDIA BUSINESS SQUARE, PEER MUCHALLA, Mohali, SAS Nagar, Punjab, 140603
* Phone/WhatsApp: +91 8685881394 (9:00 – 18:00 IST)
* Email: info@careofzindagi.com
Step-by-Step: How to Add This to Your Site
1. Create a New Page: Log into your website admin dashboard (e.g., WordPress/WooCommerce or Shopify). Go to Pages > Add New and title it “Refund and Returns Policy”.
2. Paste the Text: Copy the text block above, fill in any exact details you want to tweak, and paste it into the editor.
3. Link Your Footer: Ensure this new page is linked under your “Our Policies” menu in the footer so ad platforms like Google Merchant Center can find it immediately.
